You can reach our customer support team by visiting the Contact page  or sending an email to our support team at support@nelxo.com

We aim to despatch all orders within 24 hours of being placed. We ship parcels in the United Kingdom and Ireland with Royal mail, Parcel Force & DHL. We also offer an express service with DHLwhich is an estimated 1-3 working day service. 

You can contact us through our contact page! We will be happy to assist you.

E-Mail: Support@nelxo.com

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

We accept a variety of payment methods to make your shopping experience seamless. This includes PayPal, major credit cards such as Visa, MasterCard, and American Express. We also support payments through Apple Pay, Google Pay and SHOP pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout. You can read our Payment Policy here.